。休尔森说：“就算你能隐瞒所发生的事情，也不要这么做。”如果不能做到完全诚实，会让人们禁不住怀疑，实际情况是不是比看起来更糟糕。
2. Have a heart-to-heart with your boss. As noted above, the emphasis here should be on what you've learned from this debacle, and about where he or she sees you going from here. If you have a good relationship with your manager, Hewertson recommends asking how he or she recovered from a mistake, at some point in the past. Everyone has made at least one (and often many)， and sometimes they'll even tell you how they bounced back from it。
2. 与上司进行坦诚的交流。如上所述，重点是你从这次灾难性的经历中学到了什么，以及你的上司认为通过此次失败你会有怎样的转变。如果你与公司管理曾关系良好，休尔森建议，询问一下他或她是如何从过去的错误中恢复过来的。每个人至少都犯过一个(通常更多)错误，他们或许会告诉你如何从失败中走出来。
3. Own it. Whether a setback like this sinks you or not is "not really about the mistake at all," says Hewertson. "It's about your character and how you deal with it. In most cases, people will forgive an honest mistake if you own up to it." That takes a willingness to swallow a big gulp of humble pie -- including, Hewertson says, "no excuses, no justifications, and absolutely no blaming anyone else, even if there were in fact others who contributed to what went wrong"。
3. 勇于承担责任。休尔森认为，这样的一次挫折会不会让你消沉，关键“不在于错误本身，而是你的个性和应对失败的方法。大多数情况下，如果你能主动承认错误，人们会因为你的诚实而原谅你。”但这需要有勇气，心甘情愿吞下苦果，包括“没有借口，没有辩解，不责怪其他任何人，哪怕事实上有人要为失败负一定责任，”休尔森说道。
4. Apologize. "If there were external, or even internal, customers who were adversely affected by what happened, you need to apologize to each of them. It's best to do this in person, not by email, if you possibly can," Hewertson says. "Then ask -- don't assume -- what you might be able to do to make it up to them."
4. 道歉。休尔森建议：“如果已经有外部、甚至内部的客户