17. 交谈不仅不是廉价的，而且了解一个人或技术问题的最佳方式就是与恰当的人进行交谈。缺乏应有的交谈将是致命的（缺陷）。
Rule #18: Most international meetings are held in English. This is a foreign language to most participants such as Americans, Germans, Italians, etc. It is important to have adequate discussions so that there are no misinterpretations of what is said.
18. 大多数国际会议都使用英语。对大部分会议的参加者来说这都是外语，比如，美洲人，德国人，意大利人。充分的讨论是很必要的，这样才能避免翻译过程中出现的错误。
Rule #19: You cannot be ignorant of the language of the area you manage or with that of areas with which you interface. Education is a must for the modern manager. There are simple courses available to learn computerese, communicationese and all the rest of the modern "ese’s" of the world. You can not manage if you do not understand what is being said or written.
19. 不要忽视你负责或面对的领域所使用的语言。对现代项目经理来说，教育是很重要的事情。有很多初级课程都教人学习计算机术语，通信术语和其他一些当今流行的术语。如果你不理解你听到的和看到的东西，你会感到手足无措。
People
Rule #20: You cannot watch everything. What you can watch is the people. They have to know you will not accept a poor job.
20. 你观察不到所有的事情。你所能观察到的是“人”。一定要让他们认识到你不会接受任何糟糕的工作。
Rule #21: We have developed a set of people whose self interest is more paramount than the work or at least it appears so to older managers. It appears to the older managers that the newer ones are more interested in form than in substance. The question is are old managers right or just old? Consider both viewpoints.
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文章来源：中国项目管理资源网
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